The purpose of this journal is for you to define and explain what constitutes quality in a product or service, including internal and external customer service you have either been provided or provided to others.
When shopping for goods or services, what do you look for?
How do you define good quality or excellent service? Your journal entry should address the following:
Define internal customer service, explaining how you personally provide excellent internal customer service to colleagues or have received the same, discussing how teamwork and time management play a role.
Define external customer service, providing an example of an organization you feel provides excellent external customer service and describing how the organization achieves such, including the importance of time management.
Make sure you include an examination of how social media and the Internet have impacted customer service.
Your journal should consist of a minimum of 3 well-constructed paragraphs. Sources used, if any,should be listed and cited in APA, but they are not required.
Category: Career and Professional development
complete a resume including a cover letter, a resume, and a professional strengths, weaknesses, opportunities, and threats (SWOT) analysis
Write an essay of at least 500 words based on published literature supporting Career and Self-Development as a skill.
To meet the expectation of this assignment you will need two citations within your paper, both from a published scholarly journal.
Some ideas to focus your research toward:
What do organizations, professionals, and academic institutions say about this skill?
What are the strategies to develop and hone this skill?
What industries especially value this skill?
Why do you want to develop this skill?
The Skill
EQUITY & INCLUSION
Demonstrate the awareness, attitude, knowledge, and skills required to equitably engage and include people from different local and global cultures. Engage in anti-racist practices that actively challenge the systems, structures, and policies of racism.
SAMPLE BEHAVIORS
Solicit and use feedback from multiple cultural perspectives to make inclusive and equity-minded decisions.
Actively contribute to inclusive and equitable practices that influence individual and systemic change.
Advocate for inclusion, equitable practices, justice, and empowerment for historically marginalized communities.
Seek global cross-cultural interactions and experiences that enhance one’s understanding of people from different demographic groups and that lead to personal growth.
Keep an open mind to diverse ideas and new ways of thinking.
Identify resources and eliminate barriers resulting from individual and systemic racism, inequities, and biases.
Demonstrate flexibility by adapting to diverse environments.
Address systems of privilege that limit opportunities for members of historically marginalized communities.
Additional questions asked by the professor for extra credit (250 words, written at the end of the main assignment):
The Muslim Uighurs are unable to freely practice their religion in China. They have faced numerous human rights violations. Can anything be done to address the human rights violations that the Uighurs have faced? Should the United States do anything for the Muslim Uighurs? If so, what should be done? Or is this a situation that the United States should not get involved in?
For your final project, you will focus on introducing and discussing a topic that is a critical aspect of healthcare administration and leadership, improving patient safety, and implementing quality assurance initiatives. You will be able to submit as a worded essay or a PPT. You will be required to follow APA style formatting regardless of which format you choose to submit your project in. You are also expected to not copy and paste information, but to present it in your own words! Scholarly resources are strongly encouraged.
1. Identify Six Sigma by providing a brief history and how it is used today.
2. Identify how Six Sigma can enhance patient care processes.
3. Identify how Six Sigma can help to reduce errors in healthcare.
4. Identify how Six Sigma is helping develop new leaders in healthcare.
5. How would you implement a methodology such as Six Sigma to enhance your clinical setting/workplace today?
complete a resume including a cover letter, a resume, and a professional strengths, weaknesses, opportunities, and threats (SWOT) analysis
https://lms.devry.edu/lms/video/player.html?video=1_s4kfdg6n
Attend the Career Services Live Lesson or watch the recording.
Write a two-paragraph, double-spaced reflection (minimum of 200 words) explaining what you learned and how you plan to utilize Career Services.
Include the attendance code with your reflection.
Check your writing for proper spelling, grammar, punctuation, and word usage.
If you were not able to attend the live session the link to review the call is below. The resources are in the Files section of the course.
https://lms.devry.edu/lms/video/player.html?video=1_s4kfdg6n
Impact of the ACA Provisions
The Affordable Care Act (ACA) added new protections for patients, affecting both their insurance coverage and medical treatment. Use this link to read about these protections on the Healthcare.gov website: Rights and ProtectionsLinks to an external site.. Then discuss this topic by responding to ONE of the options below:
OPTION ONE – U.S. based students, respond to the prompts below:
In your opinion, which of the nine protections for patients described here is the most significant change from the past? Why?
What impact has this change in the law had on the cost of care for patients in your state?
What impact has this change in the law had on the quality of care for patients in your state?
OPTION TWO – International students, respond to the prompts below:
Pick ONE of the nine protections for patients enacted by the PPACA. Briefly describe the changes brought by this law and explain how this has benefited patients in the U.S.
What are the regulations for the same area of healthcare in your home country? How are they similar to or different from the U.S. system?
What is one major change in healthcare regulation you’d like to see in your home country? Why is this change needed?
Overview
Scenario
You are a healthcare consultant with a background in regulatory strategy and compliance. You have been hired by a healthcare organization, to help them develop a strategy to address a current regulatory challenge that impacts your organization in terms of cost, quality, and/or access to care. After doing your research, you will write a short summary report, to be presented to the Compliance Committee at its upcoming meeting.
Topic Selection
You may pick your own topic for this assignment, but it must fit within this overall definition: a regulatory challenge in a healthcare organization that impacts cost, quality, and/or access to care.
There are two ways that you may identify your topic:
If applicable, you may pick a regulatory challenge or issue in your own current or past healthcare workplace. Some possible areas where you may find a topic are listed below:
Compliance with a current or future rule or regulation; telemedicine implementation; billing or coding issues; EHR functionality.
OR
If you do not have a healthcare workplace example, search for an article about a relevant challenge. Be sure to include a link to the article in your references. Some source journals and websites are listed below:
Journals: The Wall Street Journal, Forbes, Business Week, The Economist, Modern Healthcare, or The Journal of the American Medical Association.
Websites: American Hospital Association at aha.orgLinks to an external site., American College of Healthcare Executives at www.ache.orgLinks to an external site., or The American Public Health Association at www.apha.orgLinks to an external site..
Note: Please contact your instructor if you need help with selecting a topic for this assignment.
Instructions
Based on your chosen topic, write a concise summary report to the Compliance Committee of 2 to 3 pages. Your report must include the following four sections:
Executive Summary
Briefly describe the healthcare organization concerned, including its location, size, major products or services, the community it serves, etc.
Provide a clear, concise description of the regulatory challenge or issue facing the organization.
Assessment of the Issue
Provide an assessment of the issue by answering these questions:
How did the organization discover this challenge?
What is the impact of this issue on cost, quality, and/or access to care?
How does this issue affect compliance with rules and regulations?
Recommendation
Describe an actionable strategy to address the regulatory challenge, including:
Major actionable steps of the strategy/solution
Timeline to implement these steps
Resources, including staff, materials, facilities, financing, etc.
Outcomes and Measures
Describe the expected results and outcomes of the strategy and indicate how success will be measured. This section should answer these questions:
How will your recommended actions improve compliance?
How will your recommended actions mitigate the impacts of the regulatory issue on cost, quality, and/or access to care?
What data will be needed to measure these results and impacts?
What is the next step if the strategy does not achieve its desired effect?
Using the CSU Online Library, identify an article on an ethical issue in the workplace. This article should include details of an ethical incident by an organization.
Create a case study that addresses the following questions:
What was the ethical situation, and what led to the problem?
How did the organization respond?
What were the consequences of these actions?
What did you learn about professional ethics through this case study?
Your complete case study must be at least two pages in length. Adhere to APA Style when constructing this assignment, including in-text citations and references for all sources that are used.
Complete this worksheet for a career of interest based on previous research.
SECTION 1: Average income for a new college grad.
Resources: Occupational Outlook Handbook, Glassdoor.com or salary.com
SECTION 1:
MINIMUM SALARY
MAXIMUM SALARY
INCOME:
Primary Income
Misc. Income
(any side gigs of interest?)
INCOME TOTAL:
Step 1: Using the minimum salary listed above, calculate the possible budget based on percentages listed below.
Step 2: Calculate your expenses based on your own preferences (consider other expenses or different percentages).
SECTION 2:
POSSIBLE BUDGET
YOUR PREFERRED BUDGET
EXPENSES:
Rent or Mortgage (30%)
Utilities: gas, water, electric (5%)
Internet/TV and Cell Phone (5%)
Car: insurance, fees, gas and repairs
Transportation (10%)
Insurance (5%)
Groceries & Toiletries (10%)
Entertainment (10%)
Clothing (5%)
Other:
Other:
Misc.
Savings (10%)
Tithe (10%)
Charitable Giving
EXPENSES SUBTOTAL:
INCOME – (MINUS) EXPENSES =
*After subtracting expenses from income you should have money remaining (positive number) or arrive at 0.
If not, adjust expenses to avoid having a negative balance (which would represent debt instead of income)
PAGE 9 of attached document.