Case study
Identify and contact a Human Services agency to complete a case study.
Two employees must be interviewed from the chosen organization to obtain different perspectives (leader and supervisor). Questions should be used from the readings that will have relevance to both the organization and the employees being interviewed. For example the, leaders could be questioned about five major challenges they have encountered while leading an organization and how they addressed those concerns. Supervisors could be asked how they balance reporting to superiors while monitoring the activities of subordinates. Direct services workers could discuss the challenges they face while serving their populations.
Structure –
Begin with an analysis of the organization. Include the type of organization, vision and mission statement, agency goals, population served, types of services provided, funding sources, organizational structure, and partnerships or collaborations. After analyzing the organization, provide information on the two employees being interviewed. A personal analysis of each employee should include each employee’s experience in human services agencies, level of education, and job description. After this process has been completed for each person being interviewed, conclude by relating the readings and personal experiences of the interviewee to contemporary issues being faced by human service agencies in general and methods and strategies that could be used to address the relevant issues.
Paper format-
Requires 8-12 pages. Do not include a table of contents. MS Word, APA 7th, in-text citations, indented paragraphs, 1-inch margins, 12-point font Times New Roman, and reference page.
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Martin Pollak Project (Agency Name)
Independent living and foster care agency
Interviewee’s:
-I had the opportunity to interview Taavon James. I’ve attached his questions and answers as a word document. Below, you will find the agency’s background information.
** I did not interview Zachery Dingle, executive director, who has 30 years with the agency. (Please come up with something for him)
Analysis of the organization
-Type of organization-
Mrs. Elizabeth Pollak of Annapolis founded the Martin Pollak Project, Inc. in 1980 as a non-profit organization to provide specialized care for difficult-to-place and emotionally disturbed kids. The Martin Pollak Project, Inc. is a child placement agency licensed by the Maryland Department of Human Resources and the Social Services Administration to care for minors.
-(FOSTER CARE) Children and youth aged 0 to 18 in Maryland get services. Case managers and advocates work with a team of dedicated foster parents to satisfy children’s specific needs while simultaneously offering assistance to birth families.
(INDEPENDENT LIVING) The Independent Living/Youth Adult Initiative prepares youth aged 16 to 21 for independent living. The program offers young people a variety of housing options, wrap-around services, and educational and vocational opportunities.
Treatment Foster Care is a community-based organization that provides a nurturing home setting in which many children can reach their full potential. These children enter foster care with serious emotional and/or developmental issues, as well as behaviors that necessitate specific and specialized planning and treatment. The purpose of treatment foster care is to prepare these youngsters for society. Foster parents receive training in a variety of areas and are supported by a team of specialists as they care for and treat these youngsters.
-vision
-mission statement-The Martin Pollak Project, Inc. is dedicated to enhancing the lives of families and children by building on their unique strengths and by developing community to help establish productive and fulfilling lives.
-agency goals
-population serviced
–types of services provided
-funding sources
-organizational structure
-partnership/collaboration
More questions to ask
Relate the readings and personal experiences of the interviews to contemporary issues being faced by human service agencies in general and methods and strategies that could be used to address the relevant issues
Category: Human Services Agency
Where appropriate, the assignment requires APA format ( APA cover page, appropriate in-text- citations, and reference page), and it must be completed as an MS Word document in 12-point Times New Roman font, double-spaced with one-inch margins. It is both theoretical and applied, so use existing zip codes and structures in the community where possible. Responses to each question must be completed in relevant order and numbered.
Your role exists as a founder of a new organization. You have decided to develop an agency in a community (include the actual zip code and community name) that needs several types of services. Describe the agency you plan to create and the types of services that you plan to provide. Describe theoretically the strategies of Needs Assessments, Asset Mapping, and Community Collaboration and create a scenario that applies these strategies.
For context, the human services agency is a community group that services the needs of youth and families in East Baltimore, located at 1600 N. Spring Street, Baltimore MD 21213. We will operate in the Oliver Recreation Center. To provide PRP services, rehabilitation, mentoring, tutoring, housing support, etc, etc.) We will use art therapy to help rehabilitate. We will encouage clients to use their GIFTS.
2. Based on these strategies, you have decided to develop your agency. Name the agency and describe the population that you plan to serve. Develop a vision, mission and agency goal with two measurable objectives at the (program level, human resources level, and funding level). Describe the agency’s funding sources (find actual funding sources ) and partnerships(use existing organizations).
The name of the agency is GIFTS, African American, delignated community
3. Your funding sources require your agency to develop a strategic plan. Describe theoretically the purpose of a strategic plan. Apply each of the stages 1-7 in scenario form. Use theory from the textbook Management of Human Services Programs by Judith A. Lewis, Thomas R. Packard, Michael D. Lewis
4. Describe all concepts theoretically. What is the purpose of bureaucracy? Describe McGregor’s Theory X and Theory Y; Likert’s System 1-4; Mechanistic and Organic theories, and Contingency theories. You want to ensure that your managers and supervisors understand theories, develop a training seminar based on these theories using a PowerPoint presentation.
Use theory from the textbook Management of Human Services Programs by Judith A. Lewis, Thomas R. Packard, Michael D. Lewis
5. Relative to organizational structure, compare theoretically functional structures and divisional structures. Which structure would you prefer to use in your organization, and why? You must be very specific about “why” so that I can assess your logic and reasoning.
Use theory from the textbook Management of Human Services Programs by Judith A. Lewis, Thomas R. Packard, Michael D. Lewis
6.Compare theoretically, Transactional and Transformational leadership. Which type of leader is most consistent with how you would prefer to be and why? Describe the importance of articulating organizational values and their implementation from your leadership perspective. How could you shape your organizational culture by articulating core values and desired behaviors, including ethical behaviors?
Use theory from the textbook Management of Human Services Programs by Judith A. Lewis, Thomas R. Packard, Michael D. Lewis
7. Develop a logic model for your program. Assume your clients are not meeting their objectives in one area. Provide examples of changing an intervention to increase the possibility of success. Write a short report based on your analysis.
8. Your program has existed for three years. Based on your initial measurable objectives, use charts/graphs and write a short report to describe progress to your funders.