Your manager has selected you for a developmental opportunity that will enhance your ability to move up in the organization. You will be leading a process improvement team to address a process that management believes has potential for improvement to increase efficiency and, thereby, lower costs.
For the process:
Discuss how you would determine if a problem exists.
Identify and discuss how you would collect data.
Identify and discuss the quality tools to use to make the improvement.
Present your rationale for using the tool to make the desired improvements.
Describe the overall improvement you hope to achieve by using these quality tools.
Category: Total Quality Management
In Module Five, you will submit a detailed outline of your final paper, including scholarly resources to be used.
Use the provided list as a guideline for each critical element that must be covered in this outline.
Directions
For this milestone, copy and paste the critical elements from the list below into an outline and add one to two bullet items per critical element. Each bullet item should describe the information you plan to include for that critical element in your final paper.
The intent of this outline is to ensure that you are on the right track for your final project. A comprehensive outline will provide a solid foundation as you develop and complete your final project.
Your Milestone Two submission should be a detailed outline that must incorporate each critical element title of the final project.
Company Background and History
Description of Quality Issue
Quality Culture
Voice of the Customer
Change Management Plan
Quality Theories
Quality Tools and Techniques
Implementing Change
Resistance to Change
Expected Outcomes
Research
Specifically, you must address the following rubric criteria:
Critical Element Titles: Use the critical element titles to create an outline of the final project paper.
Clarity of Organization:
Provide a clear and logical structure.
Create distinct sections or headings for different ideas and topics.
Establish a clear flow of ideas from one point to the next.
Completeness and Depth:
Include all the necessary components for the project.
Define main ideas and subtopics.
Demonstrate a comprehensive understanding of the topic.
Formatting and Style:
Use a Word document to create the outline.
Use headings, subheadings, and bullet points to develop key points.
You must address all of the critical elements to receive credit for this assignment.
What to Submit
Submit your organized outline as a Microsoft Word document with double spacing, 12-point Times New Roman font, and one-inch margins. Sources should be cited according to APA style.