Follow all instructions.
Read Quality management in healthcare: The pivotal desideratum.
In approximately 350 words, based on the above article and your assigned reading for the week, describe how the healthcare industry is using quality management models to improving service quality.
Create your own graphic (do not copy) to illustrate your analysis. See examples in Part V of the textbook.
Support your response with concepts from the assigned reading plus other appropriate sources. Use in-text citations to identify the source of every idea that comes from your sources
Use the link below:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6561897/
Category: Services Marketing
Read Where To Pivot Your Hotel Marketing Strategy During The COVID-19 Crisis.
Where To Pivot Your Hotel Marketing Strategy During The COVID-19 Crisis
In approximately 300 words, explain how the above article applies the Flower of Service concept to the hotel industry.
Support your response with concepts from the assigned reading plus other appropriate sources. Use in-text citations to identify the source of every idea that comes from your sources.
Read Darden’s ‘Back-to-Basics’ Approach is Beating the Competition
In approximately 350 words, explain how Darden has applied service process redesign concepts to improve service productivity.
Create (do not copy) a simple flowchart to illustrate your analysis.
Support your response with concepts from the assigned reading plus other appropriate sources. Use in-text citations to identify the source of every idea that comes from your sources. You will earn credit only for your own original work (paraphrase, do not quote). There is no credit for quoted content.
Darden’s ‘Back-to-Basics’ Approach is Beating the Competition
Reply these two post
1) https://youtu.be/sNGbLrrGYGs?si=6FirREvA-ff7r-J3
State Farm strategically manages demand patterns within its property insurance market segment by employing a tailored marketing mix approach. Firstly, the company focuses on product differentiation, offering a range of property insurance solutions customized for homeowners, renters, and landlords. By addressing the unique needs of each segment, State Farm enhances customer satisfaction and loyalty. Additionally, State Farm utilizes celebrity endorsements, such as Arnold Schwarzenegger, to bolster brand credibility and visibility specifically within the property insurance market. This association reinforces the company’s image of reliability and trustworthiness, appealing to property owners seeking comprehensive coverage. In terms of pricing strategies, State Farm balances affordability with perceived value in its property insurance offerings, catering to both budget-conscious customers and those seeking premium coverage options. This flexibility allows the company to effectively manage demand fluctuations within the property insurance market segment. State Farm’s promotional efforts within the property insurance segment are highly targeted, leveraging digital channels like social media and online advertising to reach property owners efficiently. By tailoring messages and content to the specific concerns and interests of property owners, State Farm maximizes engagement and brand resonance within this segment. Lastly, State Farm prioritizes customer service and relationship management within its property insurance offerings, investing in initiatives to enhance the overall customer experience and build long-term relationships with property owners. This focus on customer satisfaction not only strengthens loyalty but also drives repeat purchases and positive referrals within the property insurance market segment.
In conclusion, State Farm’s strategic use of the marketing mix elements tailored to property insurance effectively manages demand patterns, ensuring sustained growth and competitiveness within this segment of the insurance industry.
2) https://www.youtube.com/watch?v=8oHYHvwRRHY
Nationwide Insurance utilizes educational content in its advertising strategies to inform potential customers about the importance of having adequate coverage for their valuable assets. By providing detailed information about various types of coverage, policy options, and frequently asked questions, these companies aim to educate consumers and empower them to make informed decisions when it comes to protecting their homes and belongings. This approach not only helps to build trust with customers but also demonstrates the company’s commitment to transparency and customer service. By offering valuable resources and guidance through educational content, property insurance companies can position themselves as trustworthy experts in the industry who prioritize the well-being of their clients.