Using the Process Discovery phase of the BPM Lifecycle and what you have learned in class, analyze the existing process. In your answer include the process discovery techniques the team used.
What were the biggest problems in CVS’ existing process?
Create a BPMN as-is process model of the prescription process at CVS. You will use Signavio for this question.
Based on your analysis, what could you do to improve the process?
How could information technology be used to enforce a new, improved process?
Submit your answers to questions 1, 2, 4, 5 (in MS Word or pdf format) and your process model as a .pdf file and submit it to this assignment before Session 3.